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Microsoft Dynamics® CRM is a fully integrated customer relationship management (CRM) system. This CRM system gives you the capability to easily create and maintain a clear view of customers from first contact through post sales and service. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. It is easy to deploy, customise, and use, being accessible from Microsoft Outlook and the web.
Microsoft Dynamics CRM helps businesses build profitable customer relationships. It helps you drive consistent and measurable improvement in everyday business processes. In addition, it easily integrates with other business applications and scales as your business grows.
Tectura: Your Partner for Microsoft Dynamics CRM
As a Gold Certified Microsoft partner, Tectura has the expertise and dedicated resources to help you develop and implement a CRM strategy that meets your business objectives. Our team members have in-depth product knowledge and years of experience implementing this solution for clients across the globe.
Tectura provides seamless, fully integrated coordination between your sales, customer service, and field support teams—enabling anyone in your organisation with customer-facing responsibilities to deliver consistent, efficient customer service. Tectura can help you successfully meet your CRM business objectives.
Microsoft Dynamics CRM Demo
More about Business Reporting for Microsoft Dynamics
LATEST PRODUCT RELEASE: VERSION 4.0
Key features
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Multi tenancy - to support cloud-based deployment & intra-enterprise hosting
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Mulit language and currency on a single server
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Windows Workflow foundation for cross-process workflow
The Power of Choice
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Choose how you use it: through Microsoft Outlook, browser, mobile, portal
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Choose how you run it: on premise or hosted
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Choose how you buy it: own it or rent it with perpetual licenses or subscription
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Change your mind at any time
Sales: creating demand and generating new business
Microsoft Dynamics CRM has a Sales Force Automation (SFA) module which enables you to analyse the entire sales cycle and successfully manage your sales pipeline, from first contact to final sale. It provides you with the tools to ensure your team’s time and energy are spent on the deals most likely to close.
- Improve lead distribution and tracking
- Analyse training and performance
- Centralise contact and interaction management
- Effectively process quotes and orders
- Provide remote sales staff with instant access to corporate information
Marketing: a clearer view of your customer and management of effective campaigns
Microsoft Dynamics CRM helps you build lasting and more profitable customer relationships by helping you identify, execute and replicate effective marketing initiatives across your sales channel. An automated CRM systems helps marketing teams:
- Develop, target and implement campaigns
- Manage and analyse budgets
- Maintain lists and track responses
- Track collateral distribution
- Analyse campaign results
Customer Service: make every customer a repeat customer
Microsoft Dynamics CRM provides customer support teams with the automated tools they need to develop relationships that create customer loyalty and generate repeat sales.
- Increase call centre efficiency
- Create cross-sell and up-sell opportunities
- Better manage interactions and call escalations
- Deliver high levels of customer service
 Call us: 0845 084 0152  Email us: uk.info@tectura.com
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